With the onslaught of social media and the digital age many people, myself included, lament the loss of humanization – that personal touch, face-to-face contact, handwritten notes and handshakes or hugs. In the interest of doing things faster and getting more accomplished in a shorter time, we tend to overlook the most important part of relationships, the things that make us stand out, seem more “real,” helpful and caring.
Humans need to feel appreciated, and if you are appreciated in your business you will be successful. Those who are appreciated are those who go beyond the norm – making sure their clients are satisfied, being available, moving around schedules to accommodate, and most importantly, listening and saying “thank you.”
We need to show people we appreciate them, whether it is our dry cleaner, the driver who let’s you in front of them, your client or anyone else. Saying “thank you” goes a long way.
One of the best books I read on the topic was The Thank You Economy, by Gary Vaynerchuk. Gary talks about how we can use technology and social media, and still thank our customers and colleagues with a personal touch. If you have not read it and you are in any kind of business, I highly recommend it. He truly understands that business requires a human element, and he shows how you can use technology to your advantage and the advantage of your clients.
So next time someone needs something from you, take a moment to help them, and do it with a smile on your face no matter how busy you are. Most importantly, thank them when you are finished. Thank them for choosing to call you, for asking for your help, for working with you. Remember, there are others out there they could have chosen, but they contacted you. If you are thankful, not only will it pay off in the long run, but it will make you feel amazing.
Lastly, please teach this important lesson to your children. They need to understand the power of gratitude (sadly, many do not). Thank you for reading my blog!
â€œA thankful heart is not only the greatest virtue, but the parent of all other virtues.â€
â€œYou simply will not be the same person two months from now after consciously giving thanks each day for the abundance that exists in your life. And you will have set in motion an ancient spiritual law: the more you have and are grateful for, the more will be given you.â€
Sarah Ban Breathnach